Best Methods to Fix AOL Mail Not Working with Outlook

Written By Md Shoaib
Updated on June 27th, 2025

Emily Johnson Query: “I’ve been using my AOL email with Outlook for years without any issues, but recently it just stopped working out of nowhere. I came across an article titled “7 Different Approaches to Fix AOL IMAP Not Working Issue”. And tried all the suggested methods, but nothing has helped so far. Outlook keeps showing an error message: “We couldn’t log on to the incoming (IMAP) server. Please check your email address and password and try again.” Has anyone faced this before or knows how to fix AOL Mail Not Working with Outlook?”

Introduction: According to this user query, if your AOL mail stopped working in Outlook, and you see the error. Like: We couldn’t log on to the incoming (IMAP) server. Please check your email address and password and try again. This usually means there’s a problem with login settings. Even if your email and password are correct, Outlook may still block the connection. That’s why, in this blog, we will show you simple steps with the professional AOL Backup Tool for a 100% accurate recovery.

Table of Contents

Brief About “AOL Email Stopped Working in Outlook” Issue

Many users have reported that AOL email has stopped working in Outlook, especially after years of working just fine. When Outlook shows this error: “We couldn’t log on to the incoming (IMAP) server. Please check your email address and password and try again.” It usually means Outlook can’t verify your AOL login, even if the email address and password are correct.

Simple Steps to Fix AOL Mail Not Working with Outlook

Firstly, download the CloudMigration AOL Backup Tool on your system.
Next, enter your AOL Email Address and password. Click Sign In.
You can preview the added AOL email files, select them. Click Next.
Now, pick PST as the Saving Option and click Next.
Lastly, apply advanced features and click Convert.

Quick Solutions:

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Reasons: AOL Mail Not Working on Outlook 365

Here are simple and short reasons why AOL Mail is not working on Outlook:

Outlook needs an app-specific password, not your regular AOL password.
Sometimes, IMAP or SMTP settings might be wrong.
Also, older versions may not support new AOL settings.
Moreover, a damaged profile can stop AOL from syncing.

Manual Method to Fix AOL Mail Not Working with Outlook

If you want to fix this AOL mail error manually. You can use these methods, which are mentioned below.

Method 01: Generate and Use an App Password

AOL requires an app-specific password for Outlook. Your usual AOL password won’t work. Here is how to fix AOL Mail Not Working on Outlook 365:

Firstly, sign in to your AOL account from a browser.
Now, go to Account Security settings.
Then, click on “Generate app password.”
Choose “Outlook Desktop” or type a custom name.
After that, copy the 16-digit password shown.
Use this password in Outlook when adding your AOL account.

Method 02: Repair Outlook Profile

A damaged profile can also cause AOL Mail to stop working. Read this guide: Office 365 not working on Windows. Otherwise, follow these steps:

Firstly, open Control Panel > Mail > Show Profiles.
Select your Outlook profile and click Repair.
Follow the on-screen steps and restart Outlook.

Method 03: Check Your Firewall or Antivirus

Sometimes, your firewall or antivirus blocks mail servers.

Temporarily disable the antivirus/firewall.
Try accessing AOL Mail in Outlook again.
If it works, add Outlook as an allowed app in your antivirus settings.

However, please note that these methods require technical knowledge and are time-consuming. To avoid these hectic methods, you can go for the best solution mentioned below.

Hassle-Free Solution to Fix AOL Mail Not Working with Outlook 365

For a quick and reliable recovery, you can directly use the AOL Backup Tool. This tool helps you to transfer & export AOL emails in PST format, which MS Outlook supports. With the help of this process, you can easily fix this error without any hassle or minimal disruption. Also, this tool offers several advanced features, such as: Preview, Date Filter, Remove Duplicate, and more. The interface of this tip-notch utility is simple, which means tech and non-tech users can easily use it.

How to Fix AOL Mail Not Syncing with Windows?

Firstly, download & install the MigrateEmails AOL Mail Backup Tool on your system.
Now, choose the AOL option from the left side given options.
Then, choose Single Mode (For a single email account) or Batch Mode (for multiple email accounts).
After that, enter AOL credentials, including Email ID, Password, Port No, and Host No. Click Login.
Next, you can cross–verify the AOL emails and select those you want to backup. Click Next.
Further, choose Saving Format as PST from the list. Press Next.
Lastly, use advanced features and filters. Click Convert.

Conclusion

In this technical blog post, we discussed the user query and offered a direct solution to fix AOL Mail Not Working with Outlook. You can use a reliable tool to quickly save your AOL emails in a PST file format. Then, open it in MS Outlook without any hassle. Additionally, the manual methods are also discussed. But, they do not provide a guarantee of 100% accurate recovery. Also, if you have any queries related to this software/procedure, directly contact our technical support. They are 24/7 available and instantly resolve your query.

Frequently Asked Questions

Q1. Why can’t I connect new Outlook to my AOL email account?

Ans: This usually happens because Outlook needs an app-specific password instead of your regular AOL password. AOL has added extra security, so your normal password won’t work with email apps like Outlook. You need to generate a special password from your AOL account settings and use that when setting up AOL in Outlook.

Q2. Which is the best tool to fix AOL Mail Not Working with Outlook?

Ans: The CloudMigration AOL Mail Backup Tool is the best tool to fix AOL Mail not syncing with Windows. This tool backup your AOL emails into PST files, which supports Outlook. So that you can easily open your AOL emails with Outlook.

About The Author:

Md Shoaib

Hi, I’m Md Shoaib! I enjoy writing about technologies and helping my readers with their queries, and I’m always looking for new ways to challenge myself and grow. Professionally, I work as a Digital Marketer, where I specialize in SEO and Copywriting.